Shipping and returns
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sdm4.business@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sdm4.business@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sdm4.business@outlook.com.
Shipping policy
🚚 SM4 Sports Shipping Policy
Last updated: July 2025
At SM4 Sports, we ship all products directly from our U.S.-based distribution partner using secure, insured flat-rate shipping options. Below is everything you need to know about our shipping process:
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📦 Shipping Options & Rates (Lower 48 States Only)
We offer flat-rate shipping across the contiguous U.S.:
Shipping Method Cost Estimated Transit Time
Economy (BWAY) $9.95 2–7 business days
Standard (GPROMO) $13.95 1–6 business days
Two Day (2PROMO) $24.95 2 business days
Overnight (OPROMO) $49.95 1 business day
Free economy shipping on orders $75.00 and over !
All shipments include insurance at no extra cost.
Oversized items may include a $60 surcharge, which will be displayed at checkout.
No hazmat or truck freight items are eligible for these shipping tiers.
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⏱️ Processing Times
Orders placed by 4 PM EST (Monday–Friday) typically ship the same day, pending availability.
Orders placed after 4 PM or on weekends/holidays will be processed the next business day.
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🧾 Order Tracking
All orders receive a tracking number via email once the shipment is confirmed. You can follow your package’s status directly from your shipping confirmation email.
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📍 Shipping Locations
We currently ship to the contiguous 48 United States.
We do not ship to Alaska, Hawaii, APO/FPO addresses, or internationally at this time.
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⚠️ Special Notes
Orders split between multiple warehouses may ship in separate boxes but will still only be charged one flat-rate shipping fee per order.
SM4 Sports is not responsible for delays caused by carriers, weather events, or incorrect address entry.
Oversized shipments may incur additional charges. These are clearly labeled during checkout.
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❓Need Help?
If you have any questions about shipping, feel free to contact us:
Sdm4.business@outlook.com